We are seeking a highly skilled, motivated and experienced community associate to join our team at Hasoub, a leading non-profit organization promoting technology and entrepreneurship in the Arab society.
As a Community Associate at Hasoub Garage, you will play a major role in creating a welcoming, vibrant, and productive environment for our diverse community of professionals and entrepreneurs. You will be the face of our Garage, responsible for the space operation and ensuring that members have a seamless and positive experience.
1. Member Engagement:
Greet and assist members and guests in a friendly and professional manner.
Build strong relationships with members to understand their needs and preferences.
Foster a sense of community by assisting in organizing and promoting events, workshops, and networking opportunities.
Address member inquiries and concerns promptly and effectively.
2. Space Management:
- Ensure the co-working area is well-maintained, organized, and aesthetically pleasing.
- Monitor and manage desk reservations and space utilization.
- Coordinate maintenance and cleanliness aspects of the Garage.
3. Administrative Duties:
- Handle and manage inventory.
- Handle front desk tasks, mail handling, and phone inquiries.
- Maintain accurate records of member information, bookings, and payments using our management software.
4. Community Support:
- Offer support and guidance to members in using our amenities, services, and technology.
- Be the go-to person for information about local services, restaurants, and resources.
- Promote and assist with onboarding new members.
5. Security and Compliance:
- Ensure that all members follow security and safety protocols.
- Monitor access control systems and respond to security incidents appropriately.
- Maintain confidentiality and discretion when handling sensitive information.
- Bachelor's degree preferred.
- Exceptional customer service and interpersonal skills.
- Excellent communication skills, both verbal and written.
- Ability to multitask, stay organized, and prioritize effectively.
- Proficiency in using SAAS programs such as (Google drive, Monday.com and Mialchimp) and co-working management systems.
- Previous experience in a customer-facing role or co-working environment.
- Commitment to Hasoub's values and to creating an impact.
- Native Arabic. proficiency in Hebrew and English.
- This position may require occasional evening or weekend work during community events.
- You will work in a dynamic and collaborative coworking environment.